1. One-time passes and digital delivery
A Pro pass is a single payment for its stated duration and analysis allowance. There is no automatic renewal to cancel. Access starts after verified payment capture. No physical product is shipped. You can stop using the service at any time; this does not automatically trigger a refund.
2. When to contact us for a refund
Contact us for a duplicate captured payment, an incorrect charge, or paid access that was not delivered and could not be restored. Include the account email, order/payment reference, payment date, amount and a brief explanation. Raise issues promptly so we can investigate; a late report does not remove any statutory right.
3. Non-refundable activated passes and your rights
Once Pro access has been activated, passes are non-refundable for change of mind, non-use, or unused days or analysis credits. Access remains available for the purchased period, subject to the Terms.
This does not limit statutory rights concerning duplicate or incorrect charges, non-delivery, deficient or misrepresented services, or other refunds required by applicable law.
Unused days or analysis credits are not eligible for a pro-rata refund for change of mind or non-use. A low advisory CV score or an unsuccessful job application alone does not mean the service was not delivered. This policy applies to purchases made under this version; earlier purchases remain subject to the terms disclosed when purchased and applicable law.
4. How an eligible refund is handled
Send requests to the contact below. We acknowledge consumer complaints within 48 hours and resolve them within one month, in accordance with applicable requirements. We will confirm the outcome and, if approved, initiate the refund through Razorpay to the original payment method within 7 business days of approval, subject to any shorter applicable deadline. Your bank/payment provider controls the time until funds appear; we will share the available refund reference rather than guarantee a bank-credit date.
A full refund may revoke the associated Pro pass. A partial refund and any remaining entitlement will be explained. Application records are not deleted by a refund. Test transactions do not represent real income or money refunds.
5. Debited but no Pro access?
Use the “Paid but access has not appeared?” recovery option in the Pro area first. Do not make repeated payments. If access is still missing, contact support. Never share a payment OTP, UPI PIN, full card number or CVV.
6. Support and escalation
- Trading name
- Career Command
- Operator
- Mathew Yesudsa
- careercommandcc@gmail.com
- Correspondence address
- Coimbatore, Tamil Nadu 641045, India
- Customer support phone
- +91 8095902942
- Grievance contact
- Mathew Yesudas · careercommandcc@gmail.com
Unresolved issues can be raised with the grievance contact above or the consumer authorities available under applicable law. This policy does not waive your statutory rights.